Terms, Returns & Refunds

The Outfit Company is a trading name of Mangan Print Limited (GST No. 148-686-599). These terms apply to orders placed through theoutfitcompany.co.nz. They sit alongside — and don't limit — your rights under the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986.

Blank (undecorated) garments and accessories from New Zealand trade suppliers. Product photos and colours are supplied by the brands; colours can look slightly different on different screens.

Stock levels shown on the site come from our suppliers and are updated regularly, but can change between your order and ours. If something you've ordered has sold out, we'll contact you to offer an alternative, or refund that item in full — your choice.

Some brands don't provide live stock levels — their product pages say so. For those, we confirm stock when we order your garments and will contact you within 1 working day of your order if anything is unavailable, on the same terms.

Prices are in New Zealand dollars and include GST. Quantity pricing (1–9, 10–49, 50–499, 500+) is based on the total quantity of each product in your order, across all colours and sizes. Payment is taken by card at checkout through Stripe — we never see or store your card details. If an item is listed at an obviously wrong price, we'll contact you before fulfilling it and refund you if you'd rather not proceed.

We deliver within New Zealand. Delivery is free on orders of $100or more; otherwise the delivery cost is shown before you pay. Rural (RD) addresses pay NZ Post's rural delivery fee of $7on top, including on free-delivery orders. Delivery times are estimates, not guarantees — if your order is going to take longer than expected, we'll let you know. We'll help chase up a parcel that's lost or delayed once it's with the courier.

Changed your mind or ordered the wrong size? You can return items within 30 days of receiving them for a refund or exchange, as long as they are:

• Unworn, unwashed and in their original condition and packaging
• Not printed, embroidered, altered or otherwise decorated after purchase

For hygiene reasons we can't accept change-of-mind returns of underwear, socks or face masks.

To start a return, email us at info@theoutfitcompany.co.nzwith your order reference and what you'd like to return. For change-of-mind returns the return postage is paid by you, and the original delivery charge isn't refunded. We'll refund the items to your original payment method within 10 working days of receiving them back.

If something arrives faulty, damaged, or isn't what you ordered, let us know as soon as you can and we'll put it right — a replacement, or a refund including any delivery costs — and we'll cover the cost of sending it back. This is in addition to your rights under the Consumer Guarantees Act, which apply whether or not you're inside the 30-day window.

If you're buying for the purposes of a business, the Consumer Guarantees Act doesn't apply to that purchase, to the extent the law allows. Our 30-day returns policy and our commitment to put right faulty or wrong items still apply.

The Outfit Company (Mangan Print Limited)
info@theoutfitcompany.co.nz